Terms and Conditions

Keep your company finances in order

1. Definitions
'our', 'we' and 'us' means LtdCompanies operated under licence by FreshStartups Ltd and, where applicable, its officers, employees and authorised agents; 'the site' means the website or websites; 'you' and 'your' include any business with which you are associated and on behalf of which you use the site; 'services' means the company formation service and other ancillary services offered on the site and where relevant includes any goods supplied by us; and 'terms and conditions' includes these terms and conditions of business our Privacy Policy and all other instructions to you posted on the site.

2. Terms and Conditions
2.1 When requesting services from the site you agree to comply with the on-line ordering procedure as prompted on the site.
2.2 When requesting services for the first time we will give you an individual user account number on the basis that you must use this account when requesting services from us.
2.3 These terms and conditions shall apply to all contracts you make with us. Each time you use our services you are offering to contract with us on the basis of these terms and conditions. All access to the site is subject to these terms and conditions. No other terms and conditions will apply to our supply of goods or services.

3. Your Obligations
3.1 We accept orders on the basis that the person placing the order is liable to pay us for the services. It is your responsibility to ensure the security of your user account. You will be liable to pay for any services ordered on that account until we receive notice from you to the contrary.
3.2 We only provide services on the basis that you have given us full and proper instructions and the authority to lawfully carry out those instructions.
3.3 You undertake to ensure the accuracy and completeness of the information you provide us and accept all liability for the rejection of documents due to inaccuracies or incompleteness.
3.4 It is your responsibility to ensure that any company name or domain name you choose is available for registration and can be lawfully used by you. We accept no liability for your choice of name.
3.5 Once we have accepted a request for services you may contact us via the site or at the postal address displayed on the site to ask that your request be withdrawn. Given the nature of the services we provide it will be entirely at our discretion whether or not you are entitled to a refund for those services. In the exercise of such discretion we will consider the extent to which we have commenced work on the provision of that service.

4. Our Obligations
4.1 We will exercise reasonable care in compiling the site, use reasonable efforts to make the site available to you at all times; and take the steps set out in our Privacy Policy to endeavour to secure any personal data or credit card information you give us.
4.2 On accepting a request for services from you we will acknowledge our acceptance and confirm the details you have supplied us with by way of e-mail. Our acceptance of instructions is deemed to have occurred at the time of our sending the e-mail and not at the time of your receipt.
4.3 Until we receive further instruction from you we will keep, to your credit, any application or filing fee that is returned to us on the rejection of any application or filing.
4.4 In the event of Companies House rejecting an application or submission you will have three days to re-submit the application with appropriate corrections at no extra charge.
4.5 If you request we open a bank account for your new company, a service from time to time offered on the site, we will open the account in the name of your company and the first director and secretary will be appointed signatories. When we send you your company documents we will send a new mandate for you to replace these first signatories. We accept no responsibility for the bank account other than opening it in such a manner and otherwise in accordance with the description posted on the site.

5. Price and Payment
5.1 The prices payable for services that you order are set out on the site. We reserve the right to vary these prices from time to time and post such changes on the site. Fees charged by Companies House are those in force from time to time as charged by Companies House.
5.2 Payment will be made by credit card using the procedure set out on the site at the time of ordering. The price of services you order will be confirmed at the time of the request.
5.3 You agree to pay the prices set out on our website for services selected by clicking the accept button.
5.4 Payment for any services to be renewed annually, will be automatically renewed unless we are notified otherwise.

6. Right to cancellation and refund
6.1 Under the terms of the Consumer Protection (Distance Selling) Regulations 2000 you may have the right to cancel the contract between us within 7 working days of the day after the date on which you receive any product from us, or the date on which the contract for the provision of services is concluded. In these circumstances your money will be refunded less any costs incurred from which you would continue to benefit.
6.2 This right to cancel does not apply to products which have been personalised or made or supplied to your specifications or to services once performance of those services has started with your approval.
6.3 Where we provide a product to you, if you cancel you must return the product to us, at your own cost, in its original condition.
6.4 No refund or exchange will be granted if requested after 30 days from the original order date.
6.5 If NO PROCESSING at all has been carried out on the order and it has not been submitted to Companies House, within 28 days of ordering - A full refund will be given.
6.6 If ANY PROCESSING has been undertaken but not submitted to Companies House, within 14 days - Refund granted, minus £15 or 5% (whichever is the higher) charges & admin fee that will be taken when refunding.
6.7 Company submitted to Companies House - No refund on the package price. 'Extras' can qualify for refund at our discretion and if they're within 14 days from ordering and a written cancellation request is received within the time frame allowed.
6.8 Outside of 14 or 28 days whichever applicable to above - no refund

7. Performance

7.1 Time is not of the essence for the performance of the services. We will use our reasonable endeavours to meet the time estimates given on the site but these remain estimates and in particular we accept no responsibility for delay caused by third parties or for reasons outside our control (such as the unavailability of the world wide web or for computer systems or telecommunications failure).
7.2 We are not obliged to accept any request or to continue to perform any service. We reserve the right to reject any request or to discontinue the performance of any service without liability.

8. Exclusion and Limitations
8.1 We make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in the site. The information contained in the site may contain technical inaccuracies or typographical errors and is intended to be a general indication of our services only. Any implied terms including those as to quality, fitness for purpose, compliance with description or sample are excluded unless you deal as a consumer. If you do deal as a consumer these terms do not affect your statutory rights.
8.2 Except in claims relating to death or personal injury resulting from negligence or as otherwise prescribed by law our liability for any loss or damage (compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties) arising out of any single claim will be limited to the value of re-supplying the site or relevant services to you.
8.3 You agree that this limitation is reasonable having regard to the nature of the site and in particular given that when you purchase information or services through the site you will enter into a separate contract with us in each case.
8.4 Each of the provisions of this clause 7 shall be construed as a separate, and severable, provision of these terms and conditions.

9. Variation
9.1 We reserve the right at any time without notice to revise the content of the site (including the services offered by us) and the terms and conditions. Any changes to the terms and conditions will be posted on the site and by continuing to use the site following any such change you will signify that you agree to be bound by the revised terms and conditions.

10. Termination of Access
10.1 We reserve the right in our sole discretion to deny users access to the site or any part of the site without notice and to decline to provide the service to any user that is in breach of the terms and conditions.

11. Links to other sites
11.1 Certain links, including hypertext links, in the site may take you outside the site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside the site.

12. Force Majeure
12.1 We shall not be liable to you for any breach of the terms and conditions or any failure to provide or delay in providing our services through the site resulting from any event or circumstance beyond our reasonable control including, without limitation, breakdown of systems or network access, fire, explosion or accident.

13. Privacy
13.1 You agree that we may collect, store, and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

14. Ownership Rights
14.1 All rights in the design, text, graphics and other material on the site and the selection or arrangement thereof are the copyright of us or other third parties. Permission is granted to electronically copy and print in hard copy portions of the site solely in connection with the acquisition of goods or services through the site. Any other use of materials on the site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without our prior written permission is strictly prohibited.

15. Third Party Rights
15.1 These terms and conditions are not intended to be enforceable by any third party as provided by the Contracts (Rights of Third Parties) Act 1999.

15. Jurisdiction
15.1 Our relationship with you will be governed by English law and will be subject to the exclusive jurisdiction of the English courts.

We work with:

Companies House
Chamber of Commerce