General Terms and Conditions
Please read these General Terms and Conditions and the
Specific Terms and Conditions outlined below very carefully as they affect your
use of the Website, any goods or services offered through the Website and set
out your rights and obligations as a Customer.
1. Definitions of
terms
In these
General and Specific Terms and Conditions the below terms shall have the
following meanings:
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"The
company, our, we and us"
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means "Ltd
Companies by Sleek" operated by SLEEK TECHNOLOGY LTD (Company Number
13656521) registered at 3rd Floor Office, 207 Regent Street, London, England,
W1B 3HH, where applicable, its officers, employees and authorised agents.
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"The
site" or "Website"
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refers to
the website you were browsing (www.ltd-companies.co.uk) when you clicked on a
link for these General and Specific Terms and Conditions
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"Consumer"
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shall have the meaning ascribed in section 12 of the Unfair contract
Terms Act 1977.
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"Our
services"
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means the
company registration (incorporation) with Companies House service, accounting
service and other auxiliary services.
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2. Use of the
Website
2.1
When visiting www.ltd-companies.co.uk and any
secondary web pages that are part of the website, you are in full agreement
with these General Terms and Conditions, along with any explicit or
supplementary terms and conditions that may be highlighted before you purchase
any of our products, goods or services through this website.
2.2
Everything within this site and any material
presented on our social media accounts is presented as information only. We do
not provide legal advice. Consequently, you should seek advice and guidance
from a trained professional should you require it, prior to relying on material
on the website and/or before acquiring its available products, goods or
services.
3. Hyperlinks to third-party services and websites
3.1
When using our site you may come across links,
banners or buttons within the content that forward you to other websites and
information from third-party companies or organisations. You are not obliged to
use or purchase any products or services from these third parties. These links
are merely provided for your knowledge and convenience. Inclusion of any link
does not imply endorsement or approval by us of the linked site, its operator
or its content. We are not responsible for the content of the linked sites and Our
Terms and Conditions nor our Privacy Policy do not protect you from your
personal use of those sites.
4. Changes to the website and our terms and conditions
4.1
We reserve the right at any time without
notice to revise the content of the site (including the services offered by us)
and our terms and conditions. Any changes to the terms and conditions will be
posted on the site. Each time you access the site or purchase any products or
services, it is your own obligation to track any alterations to the General
Terms and Conditions and/or Specific Terms and Conditions, where applicable.
5. Exclusion and Limitations
5.1 We make no representations or
warranties about the accuracy, completeness, or suitability for any purpose of
the information and related graphics published in the site. The information
contained in the site may contain technical inaccuracies or typographical
errors and is intended to be a general indication of our services only. Any
implied terms including those as to quality, fitness for purpose, compliance
with description or sample are excluded unless you deal as a consumer. If you
do deal as a consumer these terms do not affect your statutory rights.
5.2 Except in claims relating to death or
personal injury resulting from negligence or as otherwise prescribed by law our
liability for any loss or damage (compensatory, direct, indirect or
consequential damages, loss of data, income or profit, loss of or damage to
property and claims of third parties) arising out of any single claim will be
limited to the value of re-supplying the site or relevant services to you.
5.3 You agree that this limitation is
reasonable having regard to the nature of the site and in particular given that
when you purchase information or services through the site you will enter into
a separate contract with us in each case.
5.4 Each of the provisions of this clause
5 shall be construed as a separate, and severable, provision of these terms and
conditions.
6.
Intellectual Property
6.1 Every
feature on this website is the Intellectual Property (IP) of Sleek Technology
LTD (unless supplied by a third party). These features include the
Website's copy, pictures, data, designs, models and any other material.
Permission is granted to electronically copy and print in hard copy portions of
the site solely in connection with the acquisition of goods or services through
the site. Any other use of materials on the site (including reproduction for
purposes other than those noted above and alteration, modification,
distribution, or republication) without our prior written permission is
strictly prohibited.
7. Force Majeure
7.1 We shall not be liable to you for any breach of
the terms and conditions or any failure to provide or delay in providing our
services through the site resulting from any event or circumstance beyond our
reasonable control including, without limitation, acts of God; accidents;
strikes; acts of terrorism; fire; war; epidemic or breakdown of any
communications, transmissions or software.
8. Your Privacy and Data Protection
8.1 We respect and value the privacy of everyone who visits
this website and uses our services, and we will only collect and use personal
data in ways that are described in our Privacy Policy, and in a way that is
consistent with our obligations and your rights under the law, namely, The UK
General Data Protection Regulation 2021 (UK GDPR) and Data Protection Act 2018
(DPA 2018).
8.2 Please see our Privacy Policy for detailed
information on what personal data is collected, how it is used and stored, what
lawful basis we use for processing your personal data, under what circumstances
your personal data may be shared with third parties, how long this information
is retained for, what are your rights as data subject and how to exercise those
rights.
9.
Terminating the use of the website
9.1 We reserve the right in our sole discretion to deny users
access to the site or any part of the site without notice and to decline to
provide the service to any user that is in breach of these terms and
conditions.
10. Governing law and jurisdiction
10.1 These
terms and conditions are governed by the law of England and Wales. The courts
of England and Wales have exclusive
jurisdiction to settle any dispute arising in connection with these terms and
conditions.
Specific Terms and Conditions
The following
Specific Terms and Conditions apply to all trading that occurs through the LTD
Companies by Sleek Website " www.ltd-companies.co.uk " and all secondary pages.
Each of these clauses must be carefully reviewed and acknowledged in accordance
with the above General Terms and Conditions which relate to any contract
between us and your general use of the website.
1. AML Checks
1.1 As a company service provider, we are supervised by HM
Revenue and Customs (HMRC) under the Anti Money Laundering (AML) regulations
and are obliged to carry out AML checks on our customers.
1.2 Provision of our services is subject to successful
completion of KYC (for a natural person) or KYB (for corporate entity) checks.
Our AML policies and procedures are described in our AML/CFT Policy.
1.3 If for some reason we are not able to verify your
identity or if an adverse information is discovered during the check, we
reserve the right to not provide the service or to terminate the service
without any notice.
1.4 Where we provide continuous services (such as, address
services and nominee company secretary service), customer due diligence (CDD)
checks will be repeated annually (usually on renewal of those services).
2.
Provision of our services
2.1 We are not obliged to accept any request or to continue
to perform any service. We reserve the right to reject any request or to
discontinue the performance of any service without liability.
2.2 Time scales specified on our website are just
estimates. We will use our reasonable endeavors to meet those estimates but we
will not accept any responsibility for delay caused by third parties or for
reasons outside of our control (such as technical problems with Companies House
electronic filing system, the unavailability of the world wide web or for
computer systems or telecommunications failure).
3.
Company Incorporation Service
3.1 By purchasing one of our company formation packages,
you are granting us the right to file with Companies House, as an authorised person
for and on behalf of the Company, the statutory forms required to implement the
company formation service for private limited companies (limited by guarantee
or shares).
3.2 We offer a wide variety of company formation packages
and auxiliary services. It is your responsibility to ensure you read and fully
understand what is offered before proceeding with any purchase. Should you have
any queries regarding our services, or any aspect of your order, we strongly
recommend that you contact us during our business hours (9AM -5:30PM; Monday to
Friday) prior to proceeding with any purchase.
3.3 We will not be held accountable or liable for any
mistakes or oversights of any form, which may become apparent in the
information submitted when using our company formation service. Nor will we be
held responsible for any company formation application which is consequently
rejected by Companies House.
3.4 It is your responsibility to check the availability of
the company name using "name check" service on our home page and that you can
lawfully use the chosen name before submitting your application to us.
Companies House will reject applications to register a company if the name is
no longer available or if it does not meet certain criteria. We will
notify you via email if that happens.
3.5 Some words and expressions are considered sensitive and
require prior approval to use in a company name. You can find a full list of
sensitive words/expressions here. We will notify via email if you need to submit any
additional information to support your application.
3.6 Companies House restricts the use
of some signs, symbols and special characters in a company name. It is your responsibility to check the
requirements before submitting the application to us.
3.7 Company name will be shown in all capital letters on
Companies House register and official company documents normally with "LTD",
"LTD." or "LIMITED" at the end.
3.8 Once we have all required information and you have
passed relevant AML checks we will submit your application to Companies House.
The registration will be completed by Companies House between the hours of 9AM
and 5PM Monday to Friday. We cannot guarantee same day company registration
unless you purchase Same day company formation service. In that case your
application would need to be submitted to Companies House by 2PM on that day.
3.9 According to Companies Act 2006, company officers
(director (s) and secretary) need to meet certain requirements. It is your responsibility to make sure that all officers
named on the company meet those requirements. We will not be held liable if
your application is rejected due to not complying with Companies House
requirements.
3.10 Once your company is registered with Companies House,
we will email you electronic copies of your company documents and print
originals if included in the package you purchased. From that moment onwards,
it is your responsibility to ensure that the company operates within all
financial, legal and statutory regulations.
4.
Company secretary service
4.1 Company secretary service is an optional service that
can be purchased along with company incorporation service or on its own and it
includes:
" Unlimited
registered office address changes, amendments to company's officer (s) and
shareholders (members and guarantors for companies limited by guarantee), share
structure and allocation of shares
" Filing of confirmation statement with Companies
House-completion and submission of AR01 form including Companies House fee.
4.2 Company secretary service does NOT include:
" Filing
of company accounts with Companies House or HMRC (this can be purchased
separately)
" Filing
of company name change (there would be an extra charge if you request us to
file company name change)
" Any
involvement in the day-to-day running of the business, such as managing office
space and facilities, taking meeting minutes etc. (secretarial service in a traditional
sense).
" This
service does not negate the statutory obligations of the directors of your
company under the Companies Act 2006. It remains the responsibility of the
director (s) of your company to ensure that all statutory registers are a true
and accurate representation of your company's position.
4.3 It is your responsibility to inform us in writing of
all transactions or changes that occur to your company. Upon receiving your
written instructions, we will update the Companies House register within 24
hours (excluding weekends).
5.
Accounting service
5.1 Our accounting packages can be purchased along with
company incorporation service or on its own.
5.2 Accounting service is provided by Sleek Accounting
Ltd (company number 10262742, registered at 107 Kirkgate, Leeds,
England, LS1 6DP). If you purchase an accounting service through the website
our sister company Sleek Accounting Ltd will be in contact in line with our
Privacy policy.
5.3 We have few accounting packages available. All of the
package offered on the website include:
-Setup & onboard on Xero or similar accounting systems
-Bookkeeping completed monthly or weekly (depending
on the chosen package)
-Year-end accounts & corporation tax return
-email support or telephone support (with some packages)
6.4 Package price and services included in your chosen
package will be confirmed at the time of your purchase. You will be charged
monthly for the service (month in advance).
6.
Address Services
6.1 Address services -registered office address, service
address and mail forwarding -are provided by Cooper Davis Associates Limited
(Company number 05193662) trading as Hold Everything.
6.2 The address provided is in Regent Street, London, W1.
6.3 If you purchase address service (s) separately or as a
part of a Privacy or International package, we will forward the following
details to Hold Everything: name, telephone number and email address for the
contact person, company details and forwarding address for the company.
6.4 Address services include mail forwarding for
correspondence from HMRC and Companies House only. We do offer full mail
forwarding for an extra charge.
6.5 Any parcel delivery must be arranged in advance. Hold
Everything will not sign for any parcels that were delivered without any prior
arrangement. Forwarding fee will be charged on top of the address service fees.
6.6 Mail can be forwarded via post
(Royal Mail by default) or electronically. You will need to notify us in
writing if you wish to receive mail electronically. In that case, your mail
would be opened, scanned and sent to you via email. Originals would be securely
disposed of.
6.7 Address service does not allow you to use Regent Street
address as a trading address, and this address must not be used as the
Principal Place of Business when registering for VAT.
6.8 The purchase of any address service
does not entitle the customer to register any motor vehicle at the Regent
Street address with the DVLA. We will not be held liable for any penalty charge
notices issued to a vehicle registered at the address.
6.9 If you purchase address
service for the company that was not registered using our services, you
will need to provide Companies House authentication code so we are able to
update the address on Companies House register.
6.10 An
address service is for the use of one company only. If you require using
address services for more than one company, you must purchase a separate
service for each company.
6.11 If the mail forwarded on to you is returned to the
Regent Street office, we will contact you to check the forwarding address.
6.12 You must notify us in writing of any changes to your
forwarding address or if you no longer have access to your forwarding address.
Mail will be forwarded to the forwarding address on the system until we receive
a written notice from you. We do not take any responsibility if your company's
post is lost as a result of you failing to notify us of the change.
6.13 Hold everything is not responsible for the mail that
has not been delivered to the Regent Street office. They are also not liable if
Royal Mail (or other curriers) fails to deliver forwarded mail.
7.
Auxiliary services
7.1 We offer a wide variety of company services as a
part of our company formation packages.
7.2 Most of these services are provided by our affiliates.
The offers from our affiliates may change from time to time but you will be
notified of what the offer is at the time of the purchase. These services
include but are not limited to:
-Referral to the bank to open a business bank account. We
are only able to send referrals to banks that are on our affiliate list. If the
bank of your choice is not on our affiliate list, you will need to contact that
bank directly.
-Yell free basic listing and free DIY website builder.
-Free business telephone number provided by Cleartone
Communications Limited.
-Free domain name provided by EasySpace LTD.
8.
Prices and Payments
8.1 The prices payable for services that you order are set out
on the site. Unless otherwise stated, all prices exclude VAT. All our packages
include company formation fees charged by Companies House and fees for the AML
checks.
8.2 We reserve the right to periodically update the prices
on the website and to add to, amend, or withdraw the products and services that
we offer, without prior notice.
8.3 The price of services or goods you order will be
confirmed at the time of the request. The total purchase price, including VAT,
will be displayed on the order summary page. You agree to pay the prices set
out on our website for services selected by clicking the accept button.
8.4 Payment methods-payments can be made by debit/credit card
using the procedure set out on the website or over the phone, via bank transfer
(we"ll provide our bank details if you wish to pay via bank transfer) or via
PayPal.
9.
Renewal of Services
9.1 Address services (registered office address and service
address) and secretary services must be renewed monthly or annually depending
on the chosen option. Payable month/year in advance.
9.2 If purchased as a part of the Privacy package, address services
renew automatically. Payment is taken from the card used to make the initial
payment on the first anniversary of the purchase and then every month until
canceled. Annual renewal option is available for both or one of the
address services. You"ll need to contact us if you wish to switch to an annual
renewal option for the address services.
9.3 You can cancel the address services any time by
emailing us. You will need to provide an alternative UK address. This cannot be
a PO box address, non-UK address and it must be located where the company was
originally registered. For example, we will need an alternative address in
Scotland for the company that was registered in Scotland. In case of
cancellation, we will update the address (ess) with Companies House free
of charge. If your company has been dissolved, you would still need to notify
us in writing and request to cancel the service (s). We will only cancel the
payment schedule once the company is fully dissolved. If you wish to cancel the
service before that, you"ll need to provide an alternative address. If you have
changed the registered office address or service address yourself and failed to
notify us, we will continue taking payments as per usual.
9.4 If payment for renewal of a Service Address service has
not been made on time, or you have failed to provide the required ID, you will
be deemed irrevocably to have authorised us to change, with immediate effect,
your Service Address to your residential address or any other address you have
previously provided us for this purpose. This new address information will be
registered with Companies House and displayed on public record.
9.5 If payment for renewal of a Registered Office
Address service has not been made on time, or you have failed to provide the
required ID, you will be deemed irrevocably to have authorised us to change,
with immediate effect, the Registered Office Address of the company to your
residential address or any other address you have previously provided us for
this purpose. If you are a non-UK resident and do not have a UK address to use
for this purpose, we will apply to Companies House to have our address removed
by filing RP07 form. This new address information will be registered with
Companies House and displayed on public record.
9.6 We will stop mail forwarding immediately if the renewal
payment is not made on time. Post will be held at the registered office and
will only be forwarded once the outstanding amount is paid. We will not be held
liable if you miss important filing deadlines or any penalty charge notices as
the result of that.
9.7 Nominee company secretary service needs to be renewed
annually. A notice of renewal email will be sent to you prior to the renewal
date. If the renewal payment is not received within 14 calendar days from the
renewal date we will resign as the company secretary. No filings will be
submitted on behalf of the company past the renewal date and we won"t be held
liable for any late filing penalties incurred as the result of failure to
renew the service.
10.
Right to cancellation and refund
10.1 Under the terms of the Consumer Protection (Distance
Selling) Regulations 2000 you may have the right to cancel the contract between
us within 7 working days of the day after the date on which you receive any
product from us, or the date on which the contract for the provision of
services is concluded. In these circumstances your money will be refunded less
any costs incurred from which you would continue to benefit.
10.2 This right to cancel does not apply to products which
have been personalised, made or supplied to your specifications or to services
once performance of those services has started with your approval, which means
that we can only cancel your order before your application to register a
limited company is submitted to Companies House. We are not able to withdraw
applications once they are submitted to Companies House. If you decide that you
no longer need the company that is already registered with Companies House, you
will need to go through the process of dissolving it.
10.3 Where we provide a product to you, if you cancel you
must return the product to us, at your own cost, in its original condition.
10.2 No refund or exchange will be granted if requested after 28
days from the original order date.
10.3 If NO PROCESSING at all has been carried out on the
order and it has not been submitted to Companies House, within 28 days of
ordering - A full refund will be given.
10.4 If ANY PROCESSING has been undertaken but not submitted to
Companies House, within 14 days - Refund granted, minus £15 or 5% (whichever is
the higher) charges & admin fee that will be taken when refunding.
10.5 Company submitted to Companies House - no refund on
the package price. 'Extras' can qualify for refund at our discretion and if
they're within 14 days from ordering and a written cancellation request is
received within the time frame allowed.
10.6 Outside of 14 or 28 days, whichever applicable to
above - no refund.
11.
Complaints
11.1 Please contact us via phone (01233226220) or email ([email protected]) if you are not happy with any aspect of our
service.
11.2 If your complaint cannot be resolved informally,
please email [email protected] for the attention of the Head of
Incorporations. Please clearly state the reason for your complaint and provide
your company/order details. In most cases, we will get back to you within 24
hours (excluding weekends). This might take longer if we need to further
investigate your complaint and raise queries with any 3rd parties involved.
